Technical Content Writer

Job description

SWIVEL is seeking a talented technical writer to create clear and concise documentation for payment products and solutions, ensuring seamless communication between technical and non-technical stakeholders.

Why you'll love this role:

• You will play a key role in making complex payment solutions accessible to a diverse audience. Your work will directly contribute to improving user experiences and helping businesses better understand our cutting-edge payment products.
• You'll collaborate with a team of passionate professionals in a dynamic and fast-paced environment.
• Opportunities for growth and advancement in a rapidly evolving industry.

Essential Duties Include The Following

• Documents and collaborates with product managers, support specialists, trainers, and engineers to produce high-quality technical documentation for our products and services. This could include user guides, technical API documentation, FAQs, system manuals, technical specifications, training materials, and more.
• Collaborates with cross-functional teams, including engineering, product, support, marketing, external partners and other subject matter experts to gather information, understand functionalities required to author high quality documentation that is consistent and accurate.
• Edits, clarifies, and proofreads documents written by others, and coach non-writers on ways to improve their writing skills.
• Performs ongoing updates to existing documentation to ensure they remain accurate and relevant.
• Standardizes and codifies existing documentation.
• Creates quick reference guides.
• Works with managers across multiple business units to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage.
• Plans, designs, writes, and publishes technical documentation including critical customer user journeys, concepts, how-to guides, and API reference documentation for enterprise customers.
• Advocates for developer-friendly APIs by suggesting improvements in API naming, versioning, error handling, and response formats
• Prepares, reviews, revises, and maintains technical documents, including software and systems engineering, system operations, testing, and user documentation.
• Writes and edits technical documentation for all project hardware and software, including installation, configuration, and how-to documentation.
• Creates code documentation for software; produce implementation guides and end-user guides for capabilities.
• Keeps the API documentation up to date with the latest API releases, changes, and improvements.

Serious Candidates Will Possess The Minimum Qualifications

• Five to seven (5-7) years of experience in technical writing, ideally within the financial/payments sector.
• Proven ability to understand and explain complex technical concepts concisely
• Exceptional writing, proofreading, and editing skills, e.g., with release notes or API documentation
• Strong research skills, able to quickly grasp new concepts and technologies
• Ability to manage multiple tasks and projects simultaneously in a fast-paced, collaborative environment
• Experience with content management systems (CMS) such as DITA, Adobe Experience Manager, MadCap Flare, Office Suite, etc.
• Experience with markdown and markup languages such as DITA, HTML, XML, CSS
• Experience using tech stacks like Javascript, C#, Python, MongoDB, SQL Server, CDC, AWS, and Kafka
• Strong conversational knowledge of technology principles, including APIs, Developer Portals, OpenAPI/Swagger, SDKs, authentication, programming languages and version control.
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Good interpersonal and communication skills with ability to handle constructive criticism and feedback
• A self-starter who can work independently, but also collaborate effectively with teams in an agile setting
• Extensive experience standardizing SOP’s.

SWIVEL offers

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program
• Based upon employee eligibility

Additional Information

SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWIVEL does not hire tobacco users as allowed by law.

To learn more about SWIVEL, visit our website at https://www.getswivel.io/. If interested, please click the appropriate apply button.

Salary rangeNot specified

Date posted2nd January 2025

CommitmentFull-Time

Place of workSan Antonio, TX

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